Personal data protectiona

Emma Meets Piano®, belongs to Emma Meets Piano®, a brand of Swang By Makiz, a simplified joint stock company, registered with the R.C.S. Creteil under number 912 360 302, attaches particular importance to respecting the personal data and privacy of users of its services and is committed to protecting them in accordance with the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (EU) n°2016/679 of April 27, 2016 ("RGPD").

Emma Meets Piano® may collect, process and use various categories of personal data:

• identification data: surname, first name, email address, customer number, date of birth, photo, title,
• financial data: payment methods and history,
• contractual data: services you have taken or are taking advantage of, receipts,
• contact data: postal address, e-mail address, telephone number,
• usage data: web pages visited, applications used
• connection data: IP address, connection logs.

Emma Meets Piano® collects the information you voluntarily provide when you :

• create or update your customer account on emmameetspiano.com,
• place an order or subscribe to a membership,
• pay for an order or subscription,
• browse emmameetspiano.com,
• use our services,
• take part in an event or competition,
• take part in an event or competition,

Some of the information requested on our forms, marked with an asterisk, is mandatory in order to subscribe to our services and enable us to fulfill our obligations under your contract.

Other information, which is optional, is used to get to know you better and improve the quality of our services.

When you navigate on emmameetspiano.com, technical information (such as the IP address of your device) or site consultation information is automatically collected by cookies.

Legal basis and purpose of processing

Personal data is collected and processed on the legal basis laid down in the applicable regulations, the purposes being :

performance of your contract :

• customer account management,
• prospect management,
• provision of services,
• customer identification and authentication,
• billing and payment collection

management of disputes and unpaid bills:

• claims processing,
• collections,
• litigation management.

customer communication :

• technical and commercial support,
• surveys and statistics (to improve the site and our products and services),
• commercial prospecting,
• assistance with site navigation,
• sending newsletters,
• organization of competitions and events.

security of goods and people:

• Video protection,
• club access management,
• fraud prevention.

meet legal obligations:

• billing and accounting management,
• management of requests to exercise rights,
• exchanges with public authorities (legal requests),
• legal operations (mergers, acquisitions, etc.).

Data protection and sharing

Emma Meets Piano® does not sell your personal data. They are stored in its databases and those of its service providers involved in the above-mentioned purposes, for example for payments and credit cards, data hosting, e-mail or SMS distribution, survey management and debt collection.

Data transfers carried out for certain processing requirements will be carried out in compliance with applicable regulations, ensuring their protection and security, in particular by signing contractual commitments.

Emma Meets Piano® protects the security and confidentiality of your personal data and takes appropriate physical, technical and organizational measures to prevent any loss, alteration or unauthorized access thereto.

Emma Meets Piano® undertakes to keep your personal data for no longer than is necessary for the purposes for which it is collected and processed, except where a longer retention period is required by applicable law.

Cookies

Emma Meets Piano® uses cookies to provide you with a better web browsing experience, to measure and improve its services, to evaluate its marketing operations and to ensure the security of devices and data. If you choose not to use cookies, you may not be able to take advantage of certain features on the site. You can set your browser to accept cookies.

Your rights

At any time, you can ask to be removed from our mailing list for offers, newsletters and events by using the specific link in the message.

At any time, you can ask to be removed from our mailing list for offers, newsletters and events by using the specific link in the message.

You have the right to access, oppose, rectify, delete, limit, portability and post-mortem instructions on the data concerning you, which you may exercise by sending your request with proof of your identity to Emma Meets Piano® - by email to hello@emmameetspiano.com, Emma Meets Piano® reserves the right to refuse any request deemed abusive.

If you are not satisfied with your dealings with Emma Meets Piano®, you may lodge a complaint with the CNIL, 3 Place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07.

Emma Meets Piano® reserves the right to update the present charter, and you are therefore invited to read it regularly.

emmameetspiano.com Terms and Conditions of Use

emmameetspiano.com Terms and Conditions of Use

Use of the Site is subject to consultation, acceptance and compliance with these terms and conditions of use of the emmameetspiao.com website (hereinafter the "TOU").

In any event, your use of the Site must be for lawful purposes only, i.e. in compliance with all applicable laws and regulations. In particular, you agree not to use the Site in any way that may infringe the rights of others; not to use any software or other device to interfere or attempt to interfere with the proper working of the Site, whether manually or electronically, by any means whatsoever; not to upload or make available any files containing altered data or viruses; alter, modify or degrade the graphic appearance of the Site or the software codes that make it up; undertake any action likely to cause unreasonable or disproportionate traffic on the Site or on any infrastructure linked to the Site; obtain or attempt to obtain unauthorized access to any of our networks or our system, by any means whatsoever.

The Site comprises a section accessible to all users and a section accessible to members and/or subscribers. Access to the Site is available 24 hours a day, 7 days a week, however Emma Meets Piano® cannot guarantee uninterrupted operation. Emma Meets Piano® reserves the right to interrupt the Website at any time in order to perform the technical maintenance necessary for the proper operation of the Website or to update the Website. Without prejudice to any other rights, Emma Meets Piano® reserves the right to refuse you access to the Site if it considers that you are in breach of any of the provisions of these GCU. The GCU may be modified at any time with immediate effect as soon as they are posted on the Site.

The general structure of the Site as well as the software, texts, images (animated or not), icons, sounds and all other elements composing the Site are the exclusive property of Emma Meets Piano®.

Any total or partial representation or reproduction of the Site without the express prior authorization of Emma Meets Piano® is prohibited and constitutes an infringement punishable by articles L.335-2 et seq. of the French Intellectual Property Code. The trademarks of Emma Meets Piano® and its partners, as well as the logos appearing on the Site, are registered trademarks. Any reproduction, in whole or in part, of these trademarks or logos without the express authorization of Emma Meets Piano® is prohibited. The photographs and illustrations on the Website are for information purposes only and in no way bind Emma Meets Piano®.

Decompiling (reverse engineering), disassembling or otherwise reducing the code used in any software on the Site to a readable form in order to examine its structure and/or to copy or create other products based (in whole or in part) on such software is prohibited, unless there is an applicable mandatory legal exception (as provided by article L.122-6-1 IV of the French Intellectual Property Code).

You may not use any meta tags or any other hidden text containing the name Emma Meets Piano® without the specific prior written consent of the company.

Emma Meets Piano® strives to maintain reliable content, and despite all the care taken in the writing of texts and the publication of photographs, errors may occur. Emma Meets Piano® may not be held liable for any direct or indirect damage resulting from the use of the information presented on the Site. Consequently, you acknowledge that you use this information at your own risk and are invited to carry out any necessary prior checks.

You declare that you are aware of the intrinsic characteristics of the Internet, and in particular of the fact that the transmission of information over the Internet is relatively unreliable, and that the Internet is an open network where information circulates without protection against the risks of misappropriation, intrusion into a system, contamination by computer viruses, piracy of data, programs and files. It is therefore your responsibility to take all appropriate measures to protect the data, files and programs stored on your system.

You are also solely responsible for the compatibility of your hardware, programs and software or your Internet network with the Site, which is designed to work with Internet Explorer software version 11 and above and recent versions of Safari, Chrome and Firefox software.

The Site may contain links to other third-party websites, including social networks. Emma Meets Piano® cannot be held responsible for the availability of these links or for the content of these third-party websites, over which Emma Meets Piano® has no means of control. The decision to activate the links is yours and said third-party websites are subject to their own terms of use.

Emma Meets Piano® cannot be held responsible for any difficulties or temporary impossibility of access to the Site due to maintenance, disruption of the telecommunications network or the actions of third parties.

Only the French language version of the GTUs is binding between the parties and may be used in legal proceedings. The GCU are governed by French law and, in the absence of amicable settlement of any dispute between you and Emma Meets Piano®, and in the event that you are acting in a professional capacity, exclusive jurisdiction is granted to the courts of Paris, including in the event of multiple defendants, warranty claims and emergency proceedings.